Please ensure your power source is activated. There is an indicator light near the Jackery input port which should be lit after you connect your power station to a power source, such as from the AC adapter via your wall outlet or a solar panel. If the display on the screen shows none or a very low input wattage, and/or the indicator light is off, please email hello@jackery.com with your order information, a legible picture of the front panel of your power station with the input port indicating the light and screen display, so that we could provide further assistance.
I can not recharge my Jackery battery, charger, power station
Comments
8 comments
Explorer 1000 purchased (2) two years ago, Address 1640 Wedgewood Dr. Eagle Point, OR 97524. PH: 541-326-2533. This unit is no longer taking a charge, window readings are as follows: Input 8-12 W Output 0 W, Percentage 0%, No error code showing, blue light ON when plugged into AC after charging 12 plus hrs. Held down display button 10-12 secs. still will not take a charge, all reading resumes. Use only during summer months running electric weed eater and/or tree trimmer during “No Burning Season” no gas tools, for state of Oregon. Please call/text with solution to problem. I paid a premium price for a Power Station that only lasted two years for the actual useage !? Please respond………………Steve Edwards or Nancy Edwards
But Jacari 1000 lost September found this summer it’s not charging display shows 10% hav plugged in for two days nothing happened. It’s not charging at all. What should I do?
Same issue, but mine is brand new! In the middle of a hurricane and it shows 100% but will not charge anything. It seems there is no customer service! This was $300 and no help with it! They send the same email 5x!
This has a warranty so I want my $$ refunded!
No one answers the phone either! It’s after their PST too!
I have the same issue, Two year old unit, barely used it and it will not charge. As soon as I unplug the charging cable the unit dies. No response from support. Paid $1700 for a unit that no longer works and Jackery will not contact me. Next time I buy a Bluetti or EcoFlow.
Yup, mine died just after warranty when I was trying to use it for what it was intended for because of no power. Jackery is no help. Time to get an Ecoflow and put bad reviews EVERYWHERE for this $1300 paperweight!
Frank Lightbourn
Jackery 2000 Plus first unit defective would not take a charge. Second unit under warranty same similar problem only used twice. Will only charge with dc car plug or solar panels not ac. Both units failed on long trips not very reliable for the cost. So far customer service has been ok but that doesn’t solve the problem. I am concerned the third unit will be no better.
I encountered a similar problem last week following a power outage. I connected the AC charger to my Explorer 1000, but it failed to accept a charge. In short, I was attempting to charge the Explorer 1000 using the charger intended for an Explorer 300.
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