For the Explorer 1000 Pro, 1500 and 2000 Pro models, you will need to hold down the Display and USB buttons together for about 13 seconds. You can also try hard resetting the power station by draining it off completely and charging it up to full again. If after both methods your power station still does not work then it may have some issues. Please email email@example.com with your order number, we’ll assist you with further solutions.
If there is any error code or icon shown on the display screen of your power station, you can reference check your Jackery User Guide to identify the problem and contact us for further assistance. You can try to RESET the unit by following the below instructions. Please note that RESET is used for troubleshooting ONLY when you find your power station is having issues. RESET is NOT recommended for frequent use, especially when your power station is NOT diagnosed with any issue.
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