Jackery Support
- Total activity 1224
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Activity overview
Latest activity by Jackery Support-
Jackery Support created an article,
How do I register an account in the Jackery App？
1. Open the app and tap “Create Account.”2. Enter your email address.3. Review and accept the Privacy Policy and Terms of Use.4. Enter the verification code sent to your email.5. Create a password ...
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Jackery Support created an article,
The Jackery device does not automatically reconnect after the WiFi network is disconnected and restored.
We sincerely apologize for the inconvenience. At present, the product is designed in this way and does not automatically reconnect after the WiFi connection is interrupted.We truly appreciate your ...
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Jackery Support created an article,
Is there a way to get the app for a fire tablet, I do not have a cellphone ?
Thank you for contacting Jackery customer support If the jackery app isn't in Amazon's store, you can "sideload" it manually using the tablet's Silk Browser. Go to Settings > Security & Privacy > ...
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Jackery Support created an article,
The APP cannot add devices when using Bluetooth connection
Phenomenon: The device's SN (Serial Number) can be scanned, but a successful connection cannot be established.Troubleshooting steps:Please check if the APP application has been downloaded from the ...
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Jackery Support created an article,
What is Energy Saving Mode?
When Energy Saving Mode is enabled, if the AC output power button is ON but the unit is neither charging nor discharging, the portable power station will automatically shut down after 12 hours.
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Jackery Support created an article,
The app shows “Device is offline.” How can I fix this?
We’re sorry for the inconvenience. For Jackery app–compatible portable power stations:·If all outputs are off and there’s no charging input (AC/solar) for about 2 hours, the unit automatically powe...
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Jackery Support created an article,
I’m managing one Explorer with the Jackery app, but I want to add another unit. How can I do this?
You can manage multiple Explorers on a single smartphone. To add another unit:1. Connect the new Explorer via Bluetooth or Wi-Fi through the Jackery app, just like your first unit.2. Once connected...
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Jackery Support created an article,
The information displayed in the Jackery app does not match the Explorer's screen. What should I do?
This may happen due to network or app issues. Please try the following steps:1. Check your network connection:·An unstable network can cause delays in data updates. Switch to a stable network and t...
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Jackery Support created an article,
After sharing my Explorer via QR code, some settings and features are unavailable on the shared device. Why?
When you share your Explorer using a QR code, the devices are divided into Master and Slave roles:·Master device: The smartphone that first binds to the Explorer. It has full control and access to ...
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Jackery Support created an article,
My Explorer keeps losing Wi-Fi connection or disconnects frequently. What should I do?
Please check the following possible causes and solutions:1. Weak or unstable Wi-Fi signal:·Distance from router too far (recommended: 10–15m)·Obstacles like walls or furniture·Interference from oth...