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  1. Jackery North America
  2. Shipping Related
  3. Q&A

Q&A

  • Why is my package still pending?
  • Tracking shows delivered but not received, where can I find my order? I never received my order. Where is my order?
  • I ordered the Solar Generator / the bundle (a Power Station and a solar panel), but I only received one product (I only received one package). I received a partial shipment of my order.
  • Can a delivery date be specified? Can I change the delivery date of my order?
  • Is signature service required for deliveries?
  • Do you offer in-person pickup?
  • Can I take the Explorer portable power station on a plane?
  • Do you offer gift-wrapping services?
  • Is there a way to request Expedited Shipping?
  • Which shipping method do you use? Can I specify another carrier?
  • Can Jackery products be shipped to Hawaii?
  • Can Jackery products be shipped to a P.O. BOX address?
  • Is the shipping fee included?
  • How long does it take for shipping?
  • How do I track the shipment for my order?
Jackery North America