Q&A
- Why is my package still pending?
- Tracking shows delivered but not received, where can I find my order? I never received my order. Where is my order?
- I ordered the Solar Generator / the bundle (a Power Station and a solar panel), but I only received one product (I only received one package). I received a partial shipment of my order.
- Can a delivery date be specified? Can I change the delivery date of my order?
- Is signature service required for deliveries?
- Do you offer in-person pickup?
- Can I take the Explorer portable power station on a plane?
- Do you offer gift-wrapping services?
- Is there a way to request Expedited Shipping?
- Which shipping method do you use? Can I specify another carrier?
- Can Jackery products be shipped to Hawaii?
- Can Jackery products be shipped to a P.O. BOX address?
- Is the shipping fee included?
- How long does it take for shipping?
- How do I track the shipment for my order?