I ordered the Solar Generator / the bundle (a Power Station and a solar panel), but I only received one product (I only received one package). I received a partial shipment of my order.

Please note that due to the size of our products, items will be shipped in separate boxes with different tracking numbers and may arrive on different delivery dates. The FedEx tracking number provided via email confirmation will contain the master package, please check the FedEx website for any additional information. You may also contact us via email at: hello@jackery.com for further assistance.