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Jackery North America
Shipping Related
Q&A

Articles in this section

Why is my package still pending?
Tracking shows delivered but not received, where can I find my order? I never received my order. Where is my order?
I ordered the Solar Generator / the bundle (a Power Station and a solar panel), but I only received one product (I only received one package). I received a partial shipment of my order.
Can a delivery date be specified? Can I change the delivery date of my order?
Is signature service required for deliveries?
Do you offer in-person pickup?
Can I take the Explorer portable power station on a plane?
Do you offer gift-wrapping services?
Is there a way to request Expedited Shipping?
Which shipping method do you use? Can I specify another carrier?

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Is the shipping fee included?

Jackery Support

November 18, 2022 11:38

Yes, it is included.

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Which shipping method do you use? Can I specify another carrier?
What is your Return Policy?
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Can I take the Explorer portable power station on a plane?

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Jackery North America