APP Knowledge
- How do I register an account in the Jackery App？
- The Jackery device does not automatically reconnect after the WiFi network is disconnected and restored.
- Is there a way to get the app for a fire tablet, I do not have a cellphone ?
- The APP cannot add devices when using Bluetooth connection
- What is Energy Saving Mode?
- The app shows “Device is offline.” How can I fix this?
- I’m managing one Explorer with the Jackery app, but I want to add another unit. How can I do this?
- The information displayed in the Jackery app does not match the Explorer's screen. What should I do?
- After sharing my Explorer via QR code, some settings and features are unavailable on the shared device. Why?
- My Explorer keeps losing Wi-Fi connection or disconnects frequently. What should I do?
- What should I keep in mind when connecting my Explorer via Wi-Fi?
- What should I keep in mind when connecting my Explorer via Bluetooth?
- My Explorer charged to 100% even though Battery Saving Mode is set to 15%–85%. Why?
- I see “Device is already bound” when trying to connect my Explorer. How can I fix this?
- How do I change the language in the Jackery App?
- How can I share my portable power station with multiple devices using the Jackery App?
- What is the Self-powered Mode?
- What is the Auto Power-Off setting?
- What is Battery Saving Mode?
- What is Emergency Charging Mode?
- Can I set the charging mode in the app when charging a portable power station via an AC outlet?
- My app shows version 1.0. Is this the latest version?
- The upgrade of device firmware fails
- The connection is interrupted when the mobile phone APP controls the power supply via WiFi
- How to share the device with others for their use?
- After scanning and sharing the device, the use of another mobile phone app is restricted
- The information displayed by the APP is not synchronized with the information shown on the device screen
- Controlling portable power station via WiFi by using two mobile phones is not feasible
- The APP controls the portable power station through WiFi with a delay
- WiFi connection fails