Jackery Support
- Total activity 210
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 2
- Subscriptions 104
Articles
Recent activity by Jackery Support-
Where can I find product introduction videos?
You can review our product videos under our FAQ tab. For your convenience, the link is provided: https://www.jackery.com/pages/faq
-
Where can I find your product specs / specifications?
You can locate the Tech Specs for each model under our website’s product description
-
How to calculate the runtime and capacity? How do I know my charging time?
Please note that whatever device(s) you are operating cannot exceed the power capacity of the power station. For example, you can run device(s) that require less than 500W on an Explorer 500 becaus...
-
Can I use the Jackery portable power station to charge my devices?
The Jackery power stations can run devices at 110V AC (120V for the Explorer Pro E1000/2000 series) or 12V DC and up to the power capacity of the generator. (For example, an Explorer 240, with 2...
-
How do I cancel or change my order?
You can cancel or change your order while it’s still in processing status. Once the status has changed to fulfilled or shipped, the order can not be canceled nor changed. For orders placed on our ...
-
How to process a return and refund?
Please see https://www.jackery.com/pages/policy for the most up-to date return/refund policy.
-
What is your Return Policy?
We offer a 30-day money-back guarantee from the date of purchase if you are dissatisfied with your purchase from a Jackery authorized sales channel and dealer for any reason.
-
Do you provide out of warranty repair?
Yes we do. Please contact hello@jackery.com for further assistance with out of warranty repairs. Please note, all older Jackery power banks & E160, E240, and E290 portable power stations are not...
-
How to register for extended warranty ?
All of our products carry our standard 2 or 3 year warranty with an additional 1 or 2 years upon registration on our website. (Please note: Only our pro series power stations and SolarSaga 200W &...
-
What is your warranty policy?
The duration of the warranty is on the jackery.com product pages and on the documentation that came with your product. The warranty period starts on the date of purchase by the original purchas...