Q&A
- Can I return my order without a shipping box? I threw away the shipping box. I don’t have a shipping box for my return.
- I found out that there are unauthorized Credit Card transactions on my bank statement, what should I do?
- I found out that there are websites promoting Jackery's products at a much lower price, are they real?
- I am part of a non-profit, how do I get the tax waived / refunded on my order?
- How to use the discount code？
- What if my discount code has expired and I have not used it?
- Do you offer a Military/Veterans discount?
- How can I be notified of upcoming discounts or sales?
- Can I place an order over the phone?
- Do you offer a price match or adjustment?
- Do you offer a payment plan?
- Which payment methods do you accept?
- How do I cancel or change my order if it’s shipped?
- How do I cancel or change my order?
- How to process a return and refund?
- What is your Return Policy?