Skip to main content
Jackery North America Help Center home page
  • Submit a request
  • Log in
  • Log in
  • Submit a request
  1. Jackery North America
  2. Order Related
  3. Q&A

Q&A

  • Can I return my order without a shipping box? I threw away the shipping box. I don’t have a shipping box for my return.
  • I found out that there are unauthorized Credit Card transactions on my bank statement, what should I do?
  • I found out that there are websites promoting Jackery's products at a much lower price, are they real?
  • I am part of a non-profit, how do I get the tax waived / refunded on my order?
  • How to use the discount code?
  • What if my discount code has expired and I have not used it?
  • Do you offer a Military/Veterans discount?
  • How can I be notified of upcoming discounts or sales?
  • Can I place an order over the phone?
  • Do you offer a price match or adjustment?
  • Do you offer a payment plan?
  • Which payment methods do you accept?
  • How do I cancel or change my order if it’s shipped?
  • How do I cancel or change my order?
  • How to process a return and refund?
  • What is your Return Policy?
Jackery North America