How to process a return and refund? Jackery Support March 24, 2025 18:38 Updated Please see https://www.jackery.com/pages/policy for the most up-to date return/refund policy. Related articles What is your Return Policy? Can I return my order without a shipping box? I threw away the shipping box. I don’t have a shipping box for my return. Do you offer a price match or adjustment? How do I cancel or change my order? Can I use a generic brand AC adapter, or a different Jackery AC adapter to charge my power station?