Jackery Support
- Total activity 210
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 2
- Subscriptions 104
Articles
Recent activity by Jackery Support-
What type of batteries do Jackery power stations contain?
Each Jackery power station is made of premium lithium-ion batteries. We only choose reliable battery suppliers, like LG and BAK Battery.
-
Where can I locate the Serial Number on my Solar Saga panel?
The serial number can be foundeither at the top right of the handlebar or at the bottom edge of the hub (with USB ports) inside the pouch.
-
Where can I locate the serial number on my power station / generator?
For non-pro/plus models 1500 and below, the serial number is located on the bottom or the back panel. Please use this photo for reference: https://bit.ly/JckryGSN2. For the 300 Plus, 1000 Pro, 1500...
-
What are the operating and recharging temperatures for the Jackery Explorers / generators/ power stations? Charge temperature, Discharge temperature
The operating temperature (discharge temperature) of our power stations is 14-104 degrees F. The recharging temperature (charge temperature) is 32-104 degrees F.
-
Where can I find product introduction videos?
You can review our product videos under our FAQ tab. For your convenience, the link is provided: https://www.jackery.com/pages/faq
-
Where can I find your product specs / specifications?
You can locate the Tech Specs for each model under our website’s product description
-
How to calculate the runtime and capacity? How do I know my charging time?
Please note that whatever device(s) you are operating cannot exceed the power capacity of the power station. For example, you can run device(s) that require less than 500W on an Explorer 500 becaus...
-
Can I use the Jackery portable power station to charge my devices?
The Jackery power stations can run devices at 110V AC (120V for the Explorer Pro E1000/2000 series) or 12V DC and up to the power capacity of the generator. (For example, an Explorer 240, with 2...
-
How do I cancel or change my order?
You can cancel or change your order while it’s still in processing status. Once the status has changed to fulfilled or shipped, the order can not be canceled nor changed. For orders placed on our ...
-
How to process a return and refund?
Please see https://www.jackery.com/pages/policy for the most up-to date return/refund policy.