Jackery Support
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Recent activity by Jackery Support-
Do you offer a Military/Veterans discount?
We are proud to put America's backbone front and center. That's why we're offering all verified members of the Military & Military Families, Veterans, First Responders, medical professionals, and t...
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How can I be notified of upcoming discounts or sales?
You can subscribe to our free online newsletter available at the bottom of our website to be notified of future sales events.
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Can I place an order over the phone?
We do not take phone orders nor do we accept any payments by phone, but you have the option to make payment from our website through various methods including PayPal or purchase from our auth...
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Do you offer a price match or adjustment?
Yes, we do offer a price adjustment within the 30-day purchase period under these circumstances: Price match applies to sales and discounts between Jackery's Amazon store and Jackery.com Onl...
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Do you offer a payment plan?
Yes, we have partnered with Affirm and you can select this option at check out. For additional information, their direct toll free number is (855) 423-3729
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Which payment methods do you accept?
We accept all major credit cards for payment, including Paypal. We also offer a payment plan through Affirm.
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How do I cancel or change my order if it’s shipped?
If you want to change or cancel your order which has already been placed and is currently awaiting pick up or in transit via FedEx, please contact us and we will try to reach out to our shipping ma...
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How do I connect two (2) 200W solar panels to the Explorer 2000 Pro？Do I need a Solar Panel Connector？
The Explorer 2000 Pro has dual inputs so it does NOT require a solar panel connector to charge from 2 solar panels. However the voltage requirement for the SolarSaga models must remain the same. ...
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Is the Y-parallel adapter used to connect 1 or 2 solar panels?
The Jackery Y-parallel adapter is exclusively used for connecting two solar panels by parallel on the Explorer 1000 via the Anderson port for faster recharge. If you only have a single solar panel,...
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Can I use 2 solar panels to charge the Explorer 500 or the smaller models?
Please note that the Explorer 500 and smaller models only have 1 input port and does not support the use of a parallel adapter. Using an extra solar panel will not expedite the recharge process.