Jackery Support
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Recent activity by Jackery Support-
Can Jackery products be shipped to Hawaii?
We currently only ship via FedEx Ground within the contiguous US and we are unable to ship to Hawaii, Alaska, Puerto Rico or the Virgin Islands. You can find some of our products at The Home Dep...
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Can Jackery products be shipped to a P.O. BOX address?
We currently only ship via FedEx Ground and they can only deliver to a physical address, PO Boxes are not accepted.
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Is the shipping fee included?
Yes, it is included.
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How long does it take for shipping?
Please note that after an order is placed, it does take up to 1-2 business days to process and fulfill your order. During the process, a label is created but the estimated delivery date does not...
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How do I track the shipment for my order?
For orders placed on Amazon can be tracked under Amazon.com or through the mobile app. You may also contact us for further assistance. For orders placed on our official website at www.Jacke...
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I found out that there are unauthorized Credit Card transactions on my bank statement, what should I do?
We will need additional information such as the transaction date, amount charged and the last four digits of your credit card to locate the order information in our system. Once we are able to c...
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I found out that there are websites promoting Jackery's products at a much lower price, are they real?
It is recommended to purchase our product directly on our official website www.jackery.com or from our Amazon Jackery Store or Jackery authorized retailers. If you have placed an order from fake we...
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I am part of a non-profit, how do I get the tax waived / refunded on my order?
Please email us your tax exemption certificate to hello@jackery.com and allow our finance team at least one business day to review your document. If your document has met the necessary requirement,...
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How to use the discount code？
When a promotion is available on our website, a corresponding code will be displayed under the product page. You must click to copy the code from the coupon icon and paste the code into the disc...
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What if my discount code has expired and I have not used it?
Due to the different promotions we have on offer throughout the year, the pricing of our products may vary and we would not be able to offer the same discounted price once a promotion has ended. Yo...