Jackery Support

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Articles

Recent activity by Jackery Support Recent activity Votes

  • What is your Return Policy?

    1. Order Related
    2. Q&A

      We offer a 30-day money-back guarantee from the date of purchase if you are dissatisfied with your purchase from a Jackery authorized sales channel and dealer for any reason.

    • Jackery Support
    • 1 follower
    • 0 comments
    • 17 votes

  • Do you provide out of warranty repair?

    1. Warranty
    2. Q&A

      Yes we do. Please contact hello@jackery.com for further assistance with out of warranty repairs.  Please note, all older Jackery power banks & E160, E240, and E290 portable power stations are not...

    • Jackery Support
    • Updated
    • 2 followers
    • 0 comments
    • 11 votes

  • How to register for extended warranty ?

    1. Warranty
    2. Q&A

    All of our products carry our standard 2 or 3 year warranty with an additional 1 or 2 years upon registration on our website. (Please  note: Only our pro series power stations and SolarSaga 200W &...

    • Jackery Support
    • Updated
    • 5 followers
    • 0 comments
    • 61 votes

  • What is your warranty policy?

    1. Warranty
    2. Q&A

    The duration of the warranty is on the jackery.com product pages and on the documentation that came with your product.    The warranty period starts on the date of purchase by the original purchas...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • -25 votes

  • Can I visit the Jackery US office?

    1. General
    2. Q&A

      We have several distribution centers across the country. Our US headquarters office located in Fremont CA is mainly for business operations. 

    • Jackery Support
    • 1 follower
    • 0 comments
    • -3 votes

  • Do you offer any sponsorship or donations for marketing collaboration?

    1. General
    2. Q&A

      We appreciate your interest in Jackery.  For any marketing related inquiries, Please contact us via email at marketing@jackery.com. Our marketing team will be happy to assist you.

    • Jackery Support
    • 1 follower
    • 0 comments
    • 8 votes

  • How do we place a bulk order/large volume, B2B order, or become a reseller/distributor?

    1. General
    2. Q&A

    We appreciate your interest in Jackery. For any sales related inquiries, please contact us via email at sales@jackery.com. Our sales team will be happy to assist you.

    • Jackery Support
    • 1 follower
    • 0 comments
    • -5 votes

  • Which retailers can I purchase Jackery products?

    1. General
    2. Q&A

      Jackery products are available online and in major retailers such as Home Depot, Costco, Walmart, Lowe’s, BestBuy, Harbor Freight Tools and our authorized retail partners. Please check below lin...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 26 votes

  • How do I contact Jackery if I have questions?

    1. General
    2. Q&A

      You can reach us via our Customer Support Email: hello@jackery.com Telephone & SMS: Toll Free: 1-888-502-2236 (US only) 9AM to 5PM PST (Weekdays, Exclude holidays) Our Corporate Office Hours: M-F...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • 25 votes

  • Jackery 80W/100W/200W solar panel(s) troubleshooting

    1. Product Related
    2. Troubleshooting

      To determine if the problem is with the solar panel, please follow the instructions below:   Please check the solar panel if there are any cracked panels, broken cables, or other connection issu...

    • Jackery Support
    • Updated
    • 1 follower
    • 0 comments
    • -28 votes