Jackery Support
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Recent activity by Jackery Support-
How do I cancel or change my order if it’s shipped?
If you want to change or cancel your order which has already been placed and is currently awaiting pick up or in transit via FedEx, please contact us and we will try to reach out to our shipping ma...
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How do I connect two (2) 200W solar panels to the Explorer 2000 Pro？Do I need a Solar Panel Connector？
The Explorer 2000 Pro has dual inputs so it does NOT require a solar panel connector to charge from 2 solar panels. However the voltage requirement for the SolarSaga models must remain the same. ...
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Is the Y-parallel adapter used to connect 1 or 2 solar panels?
The Jackery Y-parallel adapter is exclusively used for connecting two solar panels by parallel on the Explorer 1000 via the Anderson port for faster recharge. If you only have a single solar panel,...
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Can I use 2 solar panels to charge the Explorer 500 or the smaller models?
Please note that the Explorer 500 and smaller models only have 1 input port and does not support the use of a parallel adapter. Using an extra solar panel will not expedite the recharge process.
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For the Explorer 1000, why is the input wattage showing 120W when connected to two 100W panels at the same time?
In order to prevent the battery from overcharging, our power stations are regulated at a certain input voltage and current. The SolarSaga 100W panel can reach up to 18V and the Explorer 1000 power ...
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How to connect 2 pieces of 80W solar panels to the Explorer 1000 Pro / 2000 Pro?
There are two DC input ports on the Explorer 1000 Pro / 2000 Pro. You can directly plug each SolarSage 80W into each of the individual DC input ports.
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Could I use a 60W or 100W solar panel to recharge the Explorer 2000 Pro (or other models)?
Please note that our solar panels are compatible with all of our Jackery power stations except for the SolaSaga 300W panel which is designed for the Explorer 1000 Pro and 2000 Pro series. For our P...
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Is it possible to use two solar panels with different wattages to recharge my power station?
We do not recommend using solar panels with different wattages to recharge the power station due to the following reasons: Different solar panels have different output current. Depending on the p...
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Can I use a third-party solar panel to charge the Jackery power station (generator, battery)?
The Jackery power station can be charged using a third-party solar panel, however, the specs must match ours and it has the correct plug connector. We cannot recommend nor guarantee the compatibili...
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Can I use the Jackery power station to charge an electric car?
No, you cannot use the Jackery power station to charge an electric car.