Jackery Support
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Recent activity by Jackery Support-
How To Purchase Products On Hawaii
Our delivery methods only allow us to reach Contiguous USA so we cannot ship to Hawaii. However, we have an authorized partner distributor in Hawaii – Battery Bill, with the official website:https:...
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Can this be used to start a car when the battery is dead?
Our portable power stations do not support use as a jump starter.Our products are primarily designed to supply power to household appliances and outdoor devices. They are not intended to deliver th...
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How long does it take to recharge using solar panels?
Charging time depends on the solar panel model and the charging conditions.Kindly provide the solar panel model to enable us to offer a more accurate estimate.
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How can I switch the power station from 50 Hz to 60 Hz?
Press and hold the AC button for approximately 10 seconds to switch between 50 Hz and 60 Hz.
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How many battery packs can be connected to the HomePower 3600 Plus and HomePower 3600 Pro Max？
Each HomePower 3600 Plus or HomePower 3600 Pro Max can connect to up to 5 expansion battery packs, providing a total system capacity of approximately 21.5 kWh.If two main units are connected in par...
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How many battery packs can be connected to the HomePower 3600 Plus and HomePower 3600 Pro Max？
Each HomePower 3600 Plus or HomePower 3600 Pro Max can connect to up to 5 expansion battery packs, providing a total system capacity of approximately 21.5 kWh.If two main units are connected in par...
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How many battery packs can be connected to the HomePower 2000 Plus v2？
Each HomePower 2000 Plus v2 can connect to a maximum of five battery packs.
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What is TOU Mode and Which Jackery models support TOU Mode?
TOU (Time-of-Use) Mode is an intelligent energy management feature that optimizes battery charging and discharging based on different electricity rate periods. It helps users reduce electricity cos...
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Can I use this power station with medical devices, life-support equipment, business-critical systems, or other essential equipment?
For safety reasons, Jackery portable power stations are not recommended for use with medical devices, life-support equipment, data servers, or other applications where a power interruption could re...
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Can I use this power station with medical devices, life-support equipment, business-critical systems, or other essential equipment?
For safety reasons, Jackery portable power stations are not recommended for use with medical devices, life-support equipment, data servers, or other applications where a power interruption could re...