Jackery Support
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Recent activity by Jackery Support-
I found out that there are websites promoting Jackery's products at a much lower price, are they real?
It is recommended to purchase our product directly on our official website www.jackery.com or from our Amazon Jackery Store or Jackery authorized retailers. If you have placed an order from fake we...
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I am part of a non-profit, how do I get the tax waived / refunded on my order?
Please email us your tax exemption certificate to hello@jackery.com and allow our finance team at least one business day to review your document. If your document has met the necessary requirement,...
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How to use the discount code？
When a promotion is available on our website, a corresponding code will be displayed under the product page. You must click to copy the code from the coupon icon and paste the code into the disc...
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What if my discount code has expired and I have not used it?
Due to the different promotions we have on offer throughout the year, the pricing of our products may vary and we would not be able to offer the same discounted price once a promotion has ended. Yo...
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Do you offer a Military/Veterans discount?
We are proud to put America's backbone front and center. That's why we're offering all verified members of the Military & Military Families, Veterans, First Responders, medical professionals, and t...
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How can I be notified of upcoming discounts or sales?
You can subscribe to our free online newsletter available at the bottom of our website to be notified of future sales events.
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Can I place an order over the phone?
We do not take phone orders nor do we accept any payments by phone, but you have the option to make payment from our website through various methods including PayPal or purchase from our auth...
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Do you offer a price match or adjustment?
Yes, we do offer a price adjustment within the 30-day purchase period under these circumstances: Price match applies to sales and discounts between Jackery's Amazon store and Jackery.com Onl...
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Do you offer a payment plan?
Yes, we have partnered with Affirm and you can select this option at check out. For additional information, their direct toll free number is (855) 423-3729
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Which payment methods do you accept?
We accept all major credit cards for payment, including Paypal. We also offer a payment plan through Affirm.