Jackery Support
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Recent activity by Jackery Support-
Can I visit the Jackery US office?
We have several distribution centers across the country. Our US headquarters office located in Fremont CA is mainly for business operations.
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Do you offer any sponsorship or donations for marketing collaboration?
We appreciate your interest in Jackery. For any marketing related inquiries, Please contact us via email at marketing@jackery.com. Our marketing team will be happy to assist you.
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How do we place a bulk order/large volume, B2B order, or become a reseller/distributor?
We appreciate your interest in Jackery. For any sales related inquiries, please contact us via email at sales@jackery.com. Our sales team will be happy to assist you.
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Which retailers can I purchase Jackery products?
Jackery products are available online and in major retailers such as Home Depot, Costco, Walmart, Lowe’s, BestBuy, Harbor Freight Tools and our authorized retail partners. Please check below lin...
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How do I contact Jackery if I have questions?
You can reach us via our Customer Support Email: hello@jackery.com Telephone & SMS: Toll Free: 1-888-502-2236 (US only) 9AM to 5PM PST (Weekdays, Exclude holidays) Our Corporate Office Hours: M-F...
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Jackery 80W/100W/200W solar panel(s) troubleshooting
To determine if the problem is with the solar panel, please follow the instructions below: Please check the solar panel if there are any cracked panels, broken cables, or other connection issu...
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Error code stand for on E1000 Pro/E2000 Pro
F2 - Charging module communication failure F3 - battery failure F4 - battery overvoltage F5 - battery undervoltage F6 - Inverter abnormal F7 - The power supply module is abnormal F8 - Battery ch...
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I can not recharge my Jackery battery, charger, power station
Please ensure your power source is activated. There is an indicator light near the Jackery input port which should be lit after you connect your power station to a power source, such as from the AC...
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My Jackery won’t charge my device
Please follow the steps to ensure your Jackery is charging your device: Check if there is enough power available to charge your device. Make sure the power capacity of your Jackery power st...
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What do those warning symbols on the display screen (LCD) stand for?
Battery/exclamation icon - Dead battery Battery/Lightning - Overcharged Triangle/exclamation icon -Overloaded Thermostat - Either too cold or too hot at charge and/or discharge