This may happen due to network or app issues. Please try the following steps:
1. Check your network connection:
·An unstable network can cause delays in data updates. Switch to a stable network and try again.
2. Reinstall the app and reset the Explorer:
·Uninstall and reinstall the Jackery app.
·Reset your Explorer before reconnecting:
·Plus / New series / 3000Pro: Press and hold the Power and USB buttons simultaneously for 5 seconds. The display will briefly turn off and then back on, showing the battery percentage.
·1500 Ultra: With the power off, press and hold the Power button for 10 seconds. The display will briefly turn off and then back on, showing the battery percentage.
If the issue persists after these steps, please contact hello@jackery.com for further support.
The information displayed in the Jackery app does not match the Explorer's screen. What should I do?
