My Explorer keeps losing Wi-Fi connection or disconnects frequently. What should I do?

Please check the following possible causes and solutions:

1. Weak or unstable Wi-Fi signal:
·Distance from router too far (recommended: 10–15m)
·Obstacles like walls or furniture
·Interference from other wireless devices
·Router placed in poor locations (inside cabinets, corners, surrounded by appliances)
Tip: Place the router in a high, open, and ventilated area for best signal.

2. Router or network issues:
·Router freeze or overload
·Too many connected devices
·Network settings (encryption type, channel settings)
Solution: Restart the router, disconnect unused devices, and check network settings.

3. Environmental factors:
·Extreme temperatures or high humidity
·Water, condensation, or dust
Tip: Use the Explorer in a dry, room-temperature environment.

4. Explorer auto-shutdown:
·If all outputs are off and no charging input (AC/solar) is present, the Explorer will auto-shut down after ~2 hours.
·Wi-Fi disconnects when the unit powers off.
Tip: In the Jackery App, set “Auto Power Off” to disabled to maintain a stable Wi-Fi connection.

5. Possible internal Wi-Fi module issue:
If none of the above solves the problem, the internal Wi-Fi module may be defective.

Please contact hello@jackery.com with your Explorer model and issue details for further assistance.