When using it for the first time, you might need to apply a little pressure to insert it. This is normal, as the internal spring in the socket has not yet settled. After a few uses, the cable will fit more easily.
If you have trouble inserting the cable, do not force it. Try adjusting the angle or position and try again.
If the problem continues, please contact our customer support at hello@jackery.com
The charging cable included with the car cigarette lighter cannot be inserted. Are there different sizes of cigarette lighter sockets?
