Jackery Support
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Recent activity by Jackery Support-
Where can I check battery level, temperature, and estimated charging/discharging time?
The large circle on the device home screen shows battery percentage and temperature. Input details show input power, charging source, and remaining charging time. Output details show output power, ...
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What happens when I unbind a device? Will historical data be lost?
Unbinding stops data accumulation for the device and revokes access for all shared users. The manual states that historical data is retained but no longer updated; data from the unbound period cann...
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How do I transfer primary ownership of a device?
The primary owner is the account that first added the device. The current owner must remove the device from their account, then the new owner adds it using their own account.
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Do I need to unbind the device after changing my router or Wi-Fi password?
No. Reconfigure or update the Wi-Fi settings in the App without removing the device from your account
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Can the App connect to multiple devices through Bluetooth at the same time?
No. The App can connect to only one device through Bluetooth at a time. Returning to the device list disconnects the current Bluetooth connection, and selecting another device connects to it. Once ...
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Can I use Bluetooth only? Why should I connect to Wi-Fi?
Bluetooth supports basic controls. A network connection is needed for control while away, online statistics, key-event push notifications, and firmware updates. Figures such as generation, discharg...
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Why are some features in the manual missing from my App?
Feature availability, appearance, and behavior vary by device model. Some features also depend on the country/region selected for your account. Refer to your device’s actual App interface and keep ...
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HomePower 1000 Plus V2 Basic Information
Product ModelJHP-1000B/JHP-1000B-WHBattery Capacity1024WhType of Battery UsedLiFePO₄Battery Cycle Life (Durability)6000 cycles≥70%Type of Product Output CurrentPure Sine WaveProduct Dimensions (cm)...
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HomePower 1000 V2 Basic Information
Product Model JHP-1000A/JHP-1000A-WH Battery Capacity 1024 Wh Type of Battery Used LiFePO₄ Battery Cycle Life (Durability) 6000 cycles≥70% Type of Product Output Current Pure Sine Wave ...
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How can I contact Jackery about influencer/marketing collaborations
For influencer partnerships or other marketing collaborations, please contact Jackery’s Marketing team：marketing@jackery.com Include your channel/website (or social media) information, audience det...