Jackery Support
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Recent activity by Jackery Support-
Why don’t products purchased from third-party retailers appear in my Jackery.com account?
Currently, only orders placed directly on Jackery.com appear in your account. Products purchased from third-party retailers, such as Amazon, Home Depot, or Costco, are not displayed. This does not ...
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Can I receive my refund by check or through a different card if my original credit card has been cancelled?
Refunds can only be issued to the original payment method used for the purchase. We cannot redirect a refund to a different card or payment account, or send a check to an alternative address. If yo...
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Do I need to manually activate or register the extended warranty if I bought my Jackery unit from Jackery.com?
No. Units purchased directly from Jackery.com are automatically registered for extended warranty coverage, so there is no need to manually register/activate the extended warranty. If you want to co...
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How can I get an invoice/receipt for my Jackery purchase?
How you get your invoice or receipt depends on where you placed your order:- If you purchased from Jackery’s official website: Contact Jackery Support and provide your order number so they can loca...
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Where can I download the user manual?
You can find your product model and download its user manual from the Jackery User Guides page：https://www.jackery.com/pages/user-guides.
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How do I check tracking information and estimated delivery date for an order that is on pre-order?
If your Jackery order is on pre-order status, shipment will be arranged once the inventory becomes available. Once your order ships, you will receive an email with the tracking information. Typical...
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I bought my Jackery product from a dealer. How can I confirm the dealer is authorized, and will my product still be covered under warranty?
If you purchased your Jackery product from a third-party dealer, you can still be covered under warranty as long as the seller is an authorized/registered dealer and the purchase meets warranty req...
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Does Jackery ship to all locations in Canada?
Due to certain shipping restrictions, we may not be able to deliver to some addresses in Canada. If your address is shown as unavailable for shipping at checkout, please try providing another Canad...
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What should I do if my order is flagged as being in a remote delivery location and cannot be shipped?
If your delivery address is in a remote area beyond our coverage, we offer two solutions: (1) If you have an alternative address within our service area, please provide it and we will ship your ord...
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Jackery Protective Cover
Overview Purpose Protects equipment from rain, water, dust, and impact. Specifications Dimensions 19.29 × 14.96 × 20.08 in (49 × 38 × 51 cm) Weight 1.7 lbs Compatibility Compatible models —...