Currently, only orders placed directly on Jackery.com appear in your account. Products purchased from third-party retailers, such as Amazon, Home Depot, or Costco, are not displayed.
This does not affect your eligibility for warranty coverage, provided your purchase meets the applicable warranty requirements. Please keep your proof of purchase, as it may be required when requesting warranty service.
If you have questions about your warranty coverage, please contact Jackery Support with your proof of purchase.