Jackery Support
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Recent activity by Jackery Support-
Why don’t products purchased from third-party retailers appear in my Jackery.com account?
Currently, only orders placed directly on Jackery.com appear in your account. Products purchased from third-party retailers, such as Amazon, Home Depot, or Costco, are not displayed. This does not ...
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Can I receive my refund by check or through a different card if my original credit card has been cancelled?
Refunds can only be issued to the original payment method used for the purchase. We cannot redirect a refund to a different card or payment account, or send a check to an alternative address. If yo...
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Do I need to manually activate or register the extended warranty if I bought my Jackery unit from Jackery.com?
No. Units purchased directly from Jackery.com are automatically registered for extended warranty coverage, so there is no need to manually register/activate the extended warranty. If you want to co...
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How can I get an invoice/receipt for my Jackery purchase?
How you get your invoice or receipt depends on where you placed your order:- If you purchased from Jackery’s official website: Contact Jackery Support and provide your order number so they can loca...
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Where can I download the user manual?
You can find your product model and download its user manual from the Jackery User Guides page：https://www.jackery.com/pages/user-guides.