Jackery Support
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Recent activity by Jackery Support-
Jackery Battery Pack 5000 Plus
Overview Purpose Connect to the Jackery Explorer 5000 Plus (sold separately) to expand its capacity from 5040 Wh up to a maximum of 30,240 Wh. Up to five units can be connected simultaneously. ...
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Jackery Battery Pack 3600 Plus
Overview Purpose Use together with the Jackery HomePower 3600 Plus or Jackery HomePower 3600 Pro Max. Up to five battery packs can be used simultaneously. Specifications Cycle life Over 6000 c...
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Jackery Battery Pack 2000 Plus V2
Overview Purpose Use together with the Jackery HomePower 1000 Plus V2 and Jackery HomePower 2000 Plus V2. Up to five battery packs can be used simultaneously. Specifications Battery life 6000 ...
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Jackery Battery Pack 2000 Plus
Overview Purpose Use together with the Jackery Explorer 2000 Plus. Up to five battery packs can be used simultaneously. Specifications Cycle life 4000 cycles Capacity 2042.8 Wh Dimensions 470 ...
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Jackery Battery Pack 1000 Plus
Overview Purpose The Jackery 1000 Plus Expansion Battery can be connected to the 1264 Wh Jackery Explorer 1000 Plus (sold separately) to expand its capacity from 1264 Wh to 2528 Wh. Up to three u...
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Jackery Carrying Case (S)
Overview Purpose Crafted from splash-resistant polyester with pearl cotton padding and adjustable dual handles, this Jackery carrying bag offers durable, portable protection for your power statio...
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Jackery Portable Power Storage Bag Mini
OverviewPurposeStorage case for a Jackery portable power station.SpecificationsDimensions145 × 105 × 125 mmWeight0.22 kgCompatibilityCompatible modelsJackery Explorer 100 PlusHow to UseStorageUse a...
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DC Extension Cable Plus (10m)
Overview Purpose The 10 m DC extension cable extends the connection distance between a Jackery portable power station and a solar panel. Specifications Length 10 m Weight Approximately 880 g ...
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DC Extension Cable for Solar Panel (5m)
Overview Purpose The 5 m DC extension cable extends the connection distance between a Jackery portable power station and a solar panel. Specifications Length 5 m Weight Approximately 460 g So...
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What should I do if the device shows a fault code, and what should I provide to support?
Record the code, open “User manual” in the App to check your model’s hardware manual, or contact customer support. Provide the fault code and device ID. This App manual does not list model-specific...