Jackery Support
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Recent activity by Jackery Support-
Why am I not receiving App push notifications?
Make sure the device is connected to the network and allow Jackery App notifications in your phone’s system settings. Key-event push notifications require a network connection.
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Where can I view alerts and charging reports?
The message center shows alerts such as charging completion, low battery, discharge stop, and device faults. Charging reports show details such as energy charged, starting/ending battery level, and...
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Can I shut down, restart, or turn on the device remotely?
When the device is online, you can shut it down or restart it through the App. After a remote shutdown, you cannot turn it back on through the App; someone must press the Power button on the device.
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Are offline activity data included in statistics and charging reports?
No. Statistics and charging reports accumulate only while the device is online. Generation and discharge during offline periods are not counted.
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What statistics can I view in the App
Depending on the model and interface, you can view electricity cost savings, solar generation, battery discharge, state of charge (SOC), and carbon reduction. These statistics accumulate only while...
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Where can I check battery level, temperature, and estimated charging/discharging time?
The large circle on the device home screen shows battery percentage and temperature. Input details show input power, charging source, and remaining charging time. Output details show output power, ...
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What happens when I unbind a device? Will historical data be lost?
Unbinding stops data accumulation for the device and revokes access for all shared users. The manual states that historical data is retained but no longer updated; data from the unbound period cann...
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How do I transfer primary ownership of a device?
The primary owner is the account that first added the device. The current owner must remove the device from their account, then the new owner adds it using their own account.
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Do I need to unbind the device after changing my router or Wi-Fi password?
No. Reconfigure or update the Wi-Fi settings in the App without removing the device from your account
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Can the App connect to multiple devices through Bluetooth at the same time?
No. The App can connect to only one device through Bluetooth at a time. Returning to the device list disconnects the current Bluetooth connection, and selecting another device connects to it. Once ...