Jackery Support
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Recent activity by Jackery Support-
What is Output priority, and which devices support it?
Devices with independent control of two AC output groups can assign priorities to them. Non-priority ports are cut off first when the battery is low or total load exceeds rated output, prioritizing...
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What is the difference between UPS and Delay AC start on FridgeGuard?
On FridgeGuard models with backup switching settings, UPS switches quickly to battery power after grid loss. “Delay AC start” waits for a set duration before starting battery AC supply, filtering b...
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Will entering prices alone change device operation? Can incorrect prices damage it?
“Power Price Settings” alone does not change device behavior; it supplies the periods and prices used by TOU. Incorrect prices will not damage the device, but can affect savings statistics and the ...
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How do I set seasonal time-of-use prices and periods?
Use your utility’s tariff: 1) Add/remove seasons as needed and adjust the months covered by each. 2) Configure each season’s weekday periods on the 24-hour timeline as peak, valley, flat, or lowest...
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Does TOU mode automatically read real-time electricity prices?
No. TOU follows the periods you configure manually and does not dynamically read real-time prices. Set the periods accurately according to your local tariff for the mode to operate as expected.
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What should I check if a working mode does not take effect?
Check the mode’s hardware prerequisites, such as solar or grid connections; look for conflicts with mutually exclusive modes; and confirm that any required electricity prices and periods have been ...
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Does Charging plan restrict solar charging?
No. Solar charging is not restricted by the charging task periods and remains available when solar panels are connected.
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Why does the device charge from the grid outside its scheduled period?
Check whether a charging task has been configured and enabled; otherwise, grid charging is allowed at any time. Even with an enabled task, the device automatically charges from the grid outside the...
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How does Charging plan work inside and outside scheduled periods?
During a scheduled period, grid power charges the battery to 100% and supplies the loads. Outside the period with battery level ≥10%, grid charging stops, solar charging remains available, and load...
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Can the device charge if no charging task is set or enabled?
Yes. If no charging task is set, or the task is disabled, grid power can charge the device at any time, just like normal charging.