Jackery Support
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Recent activity by Jackery Support-
Can I use Bluetooth only? Why should I connect to Wi-Fi?
Bluetooth supports basic controls. A network connection is needed for control while away, online statistics, key-event push notifications, and firmware updates. Figures such as generation, discharg...
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Why are some features in the manual missing from my App?
Feature availability, appearance, and behavior vary by device model. Some features also depend on the country/region selected for your account. Refer to your device’s actual App interface and keep ...
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HomePower 1000 Plus V2 Basic Information
Product ModelJHP-1000B/JHP-1000B-WHBattery Capacity1024WhType of Battery UsedLiFePO₄Battery Cycle Life (Durability)6000 cycles≥70%Type of Product Output CurrentPure Sine WaveProduct Dimensions (cm)...
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HomePower 1000 V2 Basic Information
Product Model JHP-1000A/JHP-1000A-WH Battery Capacity 1024 Wh Type of Battery Used LiFePO₄ Battery Cycle Life (Durability) 6000 cycles≥70% Type of Product Output Current Pure Sine Wave ...
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How can I contact Jackery about influencer/marketing collaborations
For influencer partnerships or other marketing collaborations, please contact Jackery’s Marketing team：marketing@jackery.com Include your channel/website (or social media) information, audience det...
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How can I send a screenshot to Jackery customer support?
You can reply to the support email and attach your screenshot directly. Tips: - On phone: use “Attach” (paperclip) to add the image from your Photos. - On computer: drag and drop the image into the...
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How many SolarSaga 500X panels can the Explorer 5000 Plus support, and why?
The Explorer 5000 Plus can support up to two SolarSaga 500X panels through the Low-PV input. Panel connection method: Connect the two SolarSaga 500X panels in parallel to the Low-PV input. Do not u...
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How can I use FridgeGuard with a solar panel?
To use FridgeGuard with a solar panel, you need to purchase the DC Input Module separately. The DC8020 port on the module supports an input voltage range of 16–60V, a maximum current of 24A, and a ...
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When will my order ship and how can I track it?
Orders are typically shipped within 3 business days. Once your package is ready for shipment, we will send the tracking number to you by email so you can track the delivery.If you purchased from th...
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Why is the shop unable to ship to my address during checkout?
Jackery US currently delivers only to the contiguous United States (the lower 48 states). We’re unable to ship to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, or P.O. Box, APO, FPO, or DPO...