Jackery Support
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Recent activity by Jackery Support-
What should I do if a firmware update is interrupted?
The manual states that an interrupted update usually rolls back automatically. If the device will not start, contact customer support. Automatic recovery is not guaranteed in every interruption sce...
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Does the FridgeGuard DC input module need App configuration?
No. On compatible devices, the DC input module provides a dedicated DC charging input channel and is plug-and-play, with no App configuration required.
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Where do I configure the ATS
On supported systems, ATS configuration, parameter adjustment, and status viewing are handled through the ATS interface, not the power station’s device interface. The power station interface only s...
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Do I need to configure a battery pack in the App?
On compatible devices, a battery pack is plug-and-play and needs no App configuration. The App home screen automatically reflects the combined capacity after connection and returns to the single-un...
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What does Bluetooth/Wi-Fi Auto-Off do, and does it affect remote access?
It turns off the device’s Bluetooth and Wi-Fi after a selected duration to reduce standby loss, with a “Never” option available. For remote access, disable automatic wireless shutoff or use a long ...
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Why might a refrigerator, router, or low-power device lose power automatically?
These loads may run at low power for long periods and trigger the no-load/low-load shutdown in Energy saving mode. The manual recommends “Never” for refrigerators/freezers, medical devices requirin...
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Does Output Status Memory also restore a scheduled-shutdown countdown?
No. Scheduled-shutdown timers are not retained. After a restart, the countdown resets to zero and must be set again.
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What does Output Status Memory do, and when does it restore outputs?
When enabled, it restores previous port on/off states after power-on/restart, recovery from low battery to a safe level, or a firmware-update restart. If the device shut down at its lower discharge...
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What is the difference between a working mode and Output priority?
A working mode determines when the device charges/discharges and whether it prioritizes solar. Output priority determines which ports receive priority and which turn off first when the battery supp...
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What does Minimum SOC do for non-priority ports?
It sets a separate lower battery threshold for non-priority ports. For example, at 30%, those ports turn off when battery level reaches 30%, leaving the remaining energy for priority ports. Priorit...