Jackery Support
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Recent activity by Jackery Support-
What should I check if a working mode does not take effect?
Check the mode’s hardware prerequisites, such as solar or grid connections; look for conflicts with mutually exclusive modes; and confirm that any required electricity prices and periods have been ...
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Does Charging plan restrict solar charging?
No. Solar charging is not restricted by the charging task periods and remains available when solar panels are connected.
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Why does the device charge from the grid outside its scheduled period?
Check whether a charging task has been configured and enabled; otherwise, grid charging is allowed at any time. Even with an enabled task, the device automatically charges from the grid outside the...
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How does Charging plan work inside and outside scheduled periods?
During a scheduled period, grid power charges the battery to 100% and supplies the loads. Outside the period with battery level ≥10%, grid charging stops, solar charging remains available, and load...
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Can the device charge if no charging task is set or enabled?
Yes. If no charging task is set, or the task is disabled, grid power can charge the device at any time, just like normal charging.
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How do I set a Charging plan, and does it repeat?
Enable “Charging plan” in the App, then configure and enable the charging periods. Keep the device connected to grid power. Allow enough time for a full charge; the plan repeats weekly
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How do I set the charging upper limit and discharging lower limit?
Select “Customize” in Battery settings and set the upper charging limit and lower discharging limit. Charging stops at the upper limit, and discharging stops when the battery falls below the lower ...
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What does “Fully use” mean in Battery settings?
“Fully use” allows the full 0%–100% battery range, charging to 100% and discharging until depleted. It suits situations requiring maximum energy per charge. The manual notes that full charge/discha...
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Which working modes are available, and how do I choose one?
The manual describes four working modes: Battery settings for standalone backup and portable use without scheduling; Self-powered for prioritizing solar, requiring both solar panels and grid power;...
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How do I rename a device, find its device ID, and open its hardware manual?
In the device information/settings area, you can change the default name, find the unique device ID used for support, and open “User manual” for model-specific specifications, buttons, ports, and f...