Jackery Support
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Recent activity by Jackery Support-
Jackery Carrying Case (S)
Overview Purpose Crafted from splash-resistant polyester with pearl cotton padding and adjustable dual handles, this Jackery carrying bag offers durable, portable protection for your power statio...
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Jackery Portable Power Storage Bag Mini
OverviewPurposeStorage case for a Jackery portable power station.SpecificationsDimensions145 × 105 × 125 mmWeight0.22 kgCompatibilityCompatible modelsJackery Explorer 100 PlusHow to UseStorageUse a...
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DC Extension Cable Plus (10m)
Overview Purpose The 10 m DC extension cable extends the connection distance between a Jackery portable power station and a solar panel. Specifications Length 10 m Weight Approximately 880 g ...
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DC Extension Cable for Solar Panel (5m)
Overview Purpose The 5 m DC extension cable extends the connection distance between a Jackery portable power station and a solar panel. Specifications Length 5 m Weight Approximately 460 g So...
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What should I do if the device shows a fault code, and what should I provide to support?
Record the code, open “User manual” in the App to check your model’s hardware manual, or contact customer support. Provide the fault code and device ID. This App manual does not list model-specific...
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What should I do if a firmware update is interrupted?
The manual states that an interrupted update usually rolls back automatically. If the device will not start, contact customer support. Automatic recovery is not guaranteed in every interruption sce...
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Does the FridgeGuard DC input module need App configuration?
No. On compatible devices, the DC input module provides a dedicated DC charging input channel and is plug-and-play, with no App configuration required.
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Where do I configure the ATS
On supported systems, ATS configuration, parameter adjustment, and status viewing are handled through the ATS interface, not the power station’s device interface. The power station interface only s...
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Do I need to configure a battery pack in the App?
On compatible devices, a battery pack is plug-and-play and needs no App configuration. The App home screen automatically reflects the combined capacity after connection and returns to the single-un...
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What does Bluetooth/Wi-Fi Auto-Off do, and does it affect remote access?
It turns off the device’s Bluetooth and Wi-Fi after a selected duration to reduce standby loss, with a “Never” option available. For remote access, disable automatic wireless shutoff or use a long ...