Jackery Support
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Recent activity by Jackery Support-
Why might a refrigerator, router, or low-power device lose power automatically?
These loads may run at low power for long periods and trigger the no-load/low-load shutdown in Energy saving mode. The manual recommends “Never” for refrigerators/freezers, medical devices requirin...
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Does Output Status Memory also restore a scheduled-shutdown countdown?
No. Scheduled-shutdown timers are not retained. After a restart, the countdown resets to zero and must be set again.
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What does Output Status Memory do, and when does it restore outputs?
When enabled, it restores previous port on/off states after power-on/restart, recovery from low battery to a safe level, or a firmware-update restart. If the device shut down at its lower discharge...
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What is the difference between a working mode and Output priority?
A working mode determines when the device charges/discharges and whether it prioritizes solar. Output priority determines which ports receive priority and which turn off first when the battery supp...
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What does Minimum SOC do for non-priority ports?
It sets a separate lower battery threshold for non-priority ports. For example, at 30%, those ports turn off when battery level reaches 30%, leaving the remaining energy for priority ports. Priorit...
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What is Output priority, and which devices support it?
Devices with independent control of two AC output groups can assign priorities to them. Non-priority ports are cut off first when the battery is low or total load exceeds rated output, prioritizing...
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What is the difference between UPS and Delay AC start on FridgeGuard?
On FridgeGuard models with backup switching settings, UPS switches quickly to battery power after grid loss. “Delay AC start” waits for a set duration before starting battery AC supply, filtering b...
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Will entering prices alone change device operation? Can incorrect prices damage it?
“Power Price Settings” alone does not change device behavior; it supplies the periods and prices used by TOU. Incorrect prices will not damage the device, but can affect savings statistics and the ...
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How do I set seasonal time-of-use prices and periods?
Use your utility’s tariff: 1) Add/remove seasons as needed and adjust the months covered by each. 2) Configure each season’s weekday periods on the 24-hour timeline as peak, valley, flat, or lowest...
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Does TOU mode automatically read real-time electricity prices?
No. TOU follows the periods you configure manually and does not dynamically read real-time prices. Set the periods accurately according to your local tariff for the mode to operate as expected.