Jackery Support
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Recent activity by Jackery Support-
How do I set a Charging plan, and does it repeat?
Enable “Charging plan” in the App, then configure and enable the charging periods. Keep the device connected to grid power. Allow enough time for a full charge; the plan repeats weekly
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How do I set the charging upper limit and discharging lower limit?
Select “Customize” in Battery settings and set the upper charging limit and lower discharging limit. Charging stops at the upper limit, and discharging stops when the battery falls below the lower ...
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What does “Fully use” mean in Battery settings?
“Fully use” allows the full 0%–100% battery range, charging to 100% and discharging until depleted. It suits situations requiring maximum energy per charge. The manual notes that full charge/discha...
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Which working modes are available, and how do I choose one?
The manual describes four working modes: Battery settings for standalone backup and portable use without scheduling; Self-powered for prioritizing solar, requiring both solar panels and grid power;...
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How do I rename a device, find its device ID, and open its hardware manual?
In the device information/settings area, you can change the default name, find the unique device ID used for support, and open “User manual” for model-specific specifications, buttons, ports, and f...
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Why am I not receiving App push notifications?
Make sure the device is connected to the network and allow Jackery App notifications in your phone’s system settings. Key-event push notifications require a network connection.
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Where can I view alerts and charging reports?
The message center shows alerts such as charging completion, low battery, discharge stop, and device faults. Charging reports show details such as energy charged, starting/ending battery level, and...
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Can I shut down, restart, or turn on the device remotely?
When the device is online, you can shut it down or restart it through the App. After a remote shutdown, you cannot turn it back on through the App; someone must press the Power button on the device.
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Are offline activity data included in statistics and charging reports?
No. Statistics and charging reports accumulate only while the device is online. Generation and discharge during offline periods are not counted.
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What statistics can I view in the App
Depending on the model and interface, you can view electricity cost savings, solar generation, battery discharge, state of charge (SOC), and carbon reduction. These statistics accumulate only while...