Jackery Support
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Activity overview
Latest activity by Jackery Support-
Jackery Support created an article,
HomePower 1000 Plus V2 Basic Information
Product ModelJHP-1000B/JHP-1000B-WHBattery Capacity1024WhType of Battery UsedLiFePO₄Battery Cycle Life (Durability)6000 cycles≥70%Type of Product Output CurrentPure Sine WaveProduct Dimensions (cm)...
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Jackery Support created an article,
HomePower 1000 V2 Basic Information
Product Model JHP-1000A/JHP-1000A-WH Battery Capacity 1024 Wh Type of Battery Used LiFePO₄ Battery Cycle Life (Durability) 6000 cycles≥70% Type of Product Output Current Pure Sine Wave ...
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Jackery Support created an article,
How can I contact Jackery about influencer/marketing collaborations
For influencer partnerships or other marketing collaborations, please contact Jackery’s Marketing team：marketing@jackery.com Include your channel/website (or social media) information, audience det...
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Jackery Support created an article,
How can I send a screenshot to Jackery customer support?
You can reply to the support email and attach your screenshot directly. Tips: - On phone: use “Attach” (paperclip) to add the image from your Photos. - On computer: drag and drop the image into the...
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Jackery Support created an article,
How many SolarSaga 500X panels can the Explorer 5000 Plus support, and why?
The Explorer 5000 Plus can support up to two SolarSaga 500X panels through the Low-PV input. Panel connection method: Connect the two SolarSaga 500X panels in parallel to the Low-PV input. Do not u...
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Jackery Support created an article,
How can I use FridgeGuard with a solar panel?
To use FridgeGuard with a solar panel, you need to purchase the DC Input Module separately. The DC8020 port on the module supports an input voltage range of 16–60V, a maximum current of 24A, and a ...
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Jackery Support created an article,
When will my order ship and how can I track it?
Orders are typically shipped within 3 business days. Once your package is ready for shipment, we will send the tracking number to you by email so you can track the delivery.If you purchased from th...
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Jackery Support created an article,
Why is the shop unable to ship to my address during checkout?
Jackery US currently delivers only to the contiguous United States (the lower 48 states). We’re unable to ship to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, or P.O. Box, APO, FPO, or DPO...
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Jackery Support created an article,
What are the differences between the HomePower 1000 v2 and HomePower 1000 Plus v2?
The main differences are as follows:SpecificationHomePower 1000 v2HomePower 1000 Plus v2Rated/Peak Output1,500W / 3,000W1,800W / 3,600WAC Outlets34Expansion BatteryNot supportedSupports up to 5 BP2...
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Jackery Support created an article,
How to reset the STS？
Please reset the STS by performing these steps: 1、Disconnect the E5000 Plus from the STS. 2、Turn off the main breaker on the STS and wait for 30 seconds. 3、Restore grid power by turning the main br...