Jackery Support
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Recent activity by Jackery Support-
Can I use the Jackery solar panel to charge a third-party power station?
A: If the third-party power station meets all three criterias listed below: If the third-party power station supports solar charging If the third-party power station supports the voltage input o...
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What does it mean by 500 lifecycles?
500 lifecycles means if you were to discharge and recharge a power station up to 100% that is one cycle. After 500 cycles the power station will still operate normally but may not reach up to the f...
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What is the life expectancy (cycle) of a Jackery power station?
Thelithium-ion batteries in our Explorer 1500 and smaller models are rated for 500 complete charge lifecycles and our Explorer 1000 Pro / 2000 Pro series are rated for 1000 complete charge lifecycl...
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I have a specific question about your product, where do I find the information?
The specifications are available under every product page on our website. You can also search the FAQ page for additional information. If you need further assistance, please email us at hello@jacke...
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Is the Jackery power station safe to use indoors?
It is safe to use the Jackery power stations indoors, especially as a backup power source when the power goes out.
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Can I replace the internal battery myself?
For your safety and to avoid damage to the unit, we do not recommend replacing the internal battery by yourself. Doing so would also void the manufacturer's warranty.
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What type of batteries do Jackery power stations contain?
Each Jackery power station is made of premium lithium-ion batteries. We only choose reliable battery suppliers, like LG and BAK Battery.
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Where can I locate the Serial Number on my Solar Saga panel?
The serial number can be foundeither at the top right of the handlebar or at the bottom edge of the hub (with USB ports) inside the pouch.
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Where can I locate the serial number on my power station / generator?
For non-pro/plus models 1500 and below, the serial number is located on the bottom or the back panel. Please use this photo for reference: https://bit.ly/JckryGSN2. For the 300 Plus, 1000 Pro, 1500...
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What are the operating and recharging temperatures for the Jackery Explorers / generators/ power stations? Charge temperature, Discharge temperature
The operating temperature (discharge temperature) of our power stations is 14-104 degrees F. The recharging temperature (charge temperature) is 32-104 degrees F.