Jackery Support
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Recent activity by Jackery Support-
Does the Solar Saga 200 panel come with the charging cable included?
The Solar Saga 200 comes with a 10 feet long cable included.
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Are the Jackery solar panels waterproof?
Our SolarSaga 60W, SolarSaga 100W solar panels and our power stations are not waterproof. Our SolarSaga 300W, 200W, and 80W panels are rated IP67/68. However, to maximize the lifespan of your p...
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Are the Jackery power stations equipped with MPPT (Maximum Power Point Tracking) ?
Yes, all Jackery power stations have a built-in MPPT (Maximum Power Point Tracking) controller.
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How do I activate/deactivate the display screen on my Explorer 1500 / Explorer 1000 Pro / Explorer 2000 Pro?
Our Explorer 1500, 1000 Pro and 2000 Pro come with an energy-saving feature that turns the display screen off automatically in 30 seconds. If you prefer to set the screen display on for a longer ti...
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Can I use the Jackery power station to jumpstart a car in an emergency?
It requires a large current to jumpstart a dead car battery of any vehicle. Jackery power stations are not designed for this particular purpose. However, our power stations can charge any vehicle b...
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Can I keep my power station (unit, battery) plugged in after a full charge?
All of our power stations are equipped with a Battery Management System (BMS) to prevent it from overcharging. To maintain and prolong the health of your power station, we do suggest unplugging the...
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Is your power bank no longer for sale?
We are sorry to inform you that we have discontinued the sale and manufacturing of our portable power banks, such as the Bolt/Bar/Giant. Our main product line is the Explorer Power station.
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Can I use different ports to charge my power station (unit, charger) at the same time?
The Explorer 1000 can be recharged using either the DC input or the Anderson port. The Explorer 300 can be recharged from the DC input as well as the bidirectional USB-C port at the same time for f...
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Can the wall charger (AC adapter) be used at the same time as the solar panels and/or car charger?
For our Explorer 500 and smaller units, there is only one 8mm DC input port to be used by solar panels, car or wall charger. For our Explorer 1000, there is an 8mm DC input port and an Anderson S...
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Do you offer a wind turbine as a recharging method?
We have a conceptual design for a wind turbine that was introduced at the IFA event in Germany earlier this year. Our engineering team is working on fine-tuning the design before we can officially ...