Jackery Support
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Recent activity by Jackery Support-
Is your power bank no longer for sale?
We are sorry to inform you that we have discontinued the sale and manufacturing of our portable power banks, such as the Bolt/Bar/Giant. Our main product line is the Explorer Power station.
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Can I use different ports to charge my power station (unit, charger) at the same time?
The Explorer 1000 can be recharged using either the DC input or the Anderson port. The Explorer 300 can be recharged from the DC input as well as the bidirectional USB-C port at the same time for f...
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Can the wall charger (AC adapter) be used at the same time as the solar panels and/or car charger?
For our Explorer 500 and smaller units, there is only one 8mm DC input port to be used by solar panels, car or wall charger. For our Explorer 1000, there is an 8mm DC input port and an Anderson S...
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Do you offer a wind turbine as a recharging method?
We have a conceptual design for a wind turbine that was introduced at the IFA event in Germany earlier this year. Our engineering team is working on fine-tuning the design before we can officially ...
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Can we use the Jackery power station as a UPS (Uninterrupted Power Supply)?
Jackery power stations are not intended to be used as a UPS (Uninterrupted Power Supply) system. Our power stations have an on/off switch which requires manual operation for the various AC/DC/USB f...
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Is there a model that supports Wifi Bluetooth connection?
The existing Jackery models do not currently support Wifi Bluetooth connection
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Why does input wattage reduce significantly (& why the unit gets hot) when it approaches a full charge?
As with all lithium-ion batteries, the recharging process produces a high wattage input during the fast charger phase so the battery cells can reach a high temperature of up to 140 degrees F. It is...
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Can I daisy chain two Jackery power stations to increase the power output?
Our power stations are not able to provide this function at this time.
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When will the power station's electric fan turn on?
All Jackery Explorer units have a built-in thermostat that is controlled by the inverter. An internal fan will automatically turn on if the power station reaches a temperature ranging between 10...
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How do I recharge my Jackery power station?
There are three methods to recharge your Jackery power station: Charge by solar panels For the Explorer 1000 and lower models: Solar panels must output 12V-30V and have the correct connection pl...