Jackery Support
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Recent activity by Jackery Support-
Will my fridge/freezer work on the Jackery power station? What is the runtime?
As most fridge's power consumption varies depending on make/model/size/setting/surge peak/frequency of use (open/close) and even the ambient temperature, it is difficult for anyone to determine ...
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Will my CPAP machine work on the Jackery power station? What is the runtime?
To determine the runtime of your CPAP on our units, we would need to know the wattage your machine required. You can either contact the manufacturer or locate the voltage and amps located on your m...
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Jackery E240/E300/E500/E1000 troubleshooting
Please try soft resetting the power station by pressing and holding the display button for 10 seconds for Explorer 1000 and smaller models. You can also try hard resetting the power station by dr...
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Can I use a generic brand AC adapter, or a different Jackery AC adapter to charge my power station?
Different Jackery power stations come with different sizes of AC adapters and may not be compatible with specific models. We recommend you to check with us via email at hello@jackery.com with your ...
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Where can I get a replacement AC charger for my Jackery work station?
We do not sell AC power cords nor AC adapters separately. If your power cord is defective, please email us at hello@jackery.com with your order number and we will be more than happy to assist you.
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Why is there no AC adapter for my Explorer 2000 Pro / 1000 Pro?
An AC power cord is provided with our Explorer 2000 Pro and 1000 Pro. You do not need any AC adapter to recharge your power station as it’s built-in within the unit. Our AC power cord size is 14 AW...
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What is your car charger cable size?
Our car charger cable size is 16 AWG.
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Can I purchase a carrying case for my SolarSaga?
Unfortunately we do not sell solar panel carrying cases separately at the moment. It is expected to become available in the very near future.
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Where can I purchase a carrying case for my power station?
We provide various carrying cases for nearly all Jackery Explorer models. You can purchase a Jackery carrying case on our website under accessories.
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I am missing the 8MM connector (8MM converter), where can I get one?
Please reach out to us via hello@jackery.com along with your order number, your power station model and/or SolarSaga models and we will respond back to your request within 24 business hours.