Jackery Support
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Recent activity by Jackery Support-
Can we use the Jackery power station as a UPS (Uninterrupted Power Supply)?
Jackery power stations are not intended to be used as a UPS (Uninterrupted Power Supply) system. Our power stations have an on/off switch which requires manual operation for the various AC/DC/USB f...
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Is there a model that supports Wifi Bluetooth connection?
The existing Jackery models do not currently support Wifi Bluetooth connection
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Why does input wattage reduce significantly (& why the unit gets hot) when it approaches a full charge?
As with all lithium-ion batteries, the recharging process produces a high wattage input during the fast charger phase so the battery cells can reach a high temperature of up to 140 degrees F. It is...
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Can I daisy chain two Jackery power stations to increase the power output?
Our power stations are not able to provide this function at this time.
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When will the power station's electric fan turn on?
All Jackery Explorer units have a built-in thermostat that is controlled by the inverter. An internal fan will automatically turn on if the power station reaches a temperature ranging between 10...
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How do I recharge my Jackery power station?
There are three methods to recharge your Jackery power station: Charge by solar panels For the Explorer 1000 and lower models: Solar panels must output 12V-30V and have the correct connection pl...
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How to Turn off the Auto Shut Off Function?
For the Explorer 1000 model and smaller units: To conserve power, the power station has a built-in shut-off feature that automatically turns off the unit if less than 10W of power is drawn for a...
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I’ve noticed a percentage loss during storage, is it normal?
Please note that the percentage loss can range between 1% or up to 5% per month when the power station is kept in long storage. The larger the power station, the higher the loss. For the Explore...
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How to store and how often to charge my power station if I don't use it for a long time (a while)?
It is recommended to operate and recharge it if necessary every three months to keep the power station active. Like a car battery, you should warm up the battery every so often to keep it active be...
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Does the Jackery portable power station support pass-through charge?
A:Yes. All Jackery power stations support pass-through charging. Pass-through charging is a feature which allows the power station to be used at the same time when it is recharging. However, we rec...