Jackery Support
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Recent activity by Jackery Support-
For the Explorer 1000, why is the input wattage showing 120W when connected to two 100W panels at the same time?
In order to prevent the battery from overcharging, our power stations are regulated at a certain input voltage and current. The SolarSaga 100W panel can reach up to 18V and the Explorer 1000 power ...
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How to connect 2 pieces of 80W solar panels to the Explorer 1000 Pro / 2000 Pro?
There are two DC input ports on the Explorer 1000 Pro / 2000 Pro. You can directly plug each SolarSage 80W into each of the individual DC input ports.
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Could I use a 60W or 100W solar panel to recharge the Explorer 2000 Pro (or other models)?
Please note that our solar panels are compatible with all of our Jackery power stations except for the SolaSaga 300W panel which is designed for the Explorer 1000 Pro and 2000 Pro series. For our P...
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Is it possible to use two solar panels with different wattages to recharge my power station?
We do not recommend using solar panels with different wattages to recharge the power station due to the following reasons: Different solar panels have different output current. Depending on the p...
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Can I use a third-party solar panel to charge the Jackery power station (generator, battery)?
The Jackery power station can be charged using a third-party solar panel, however, the specs must match ours and it has the correct plug connector. We cannot recommend nor guarantee the compatibili...
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Can I use the Jackery power station to charge an electric car?
No, you cannot use the Jackery power station to charge an electric car.
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Will my fridge/freezer work on the Jackery power station? What is the runtime?
As most fridge's power consumption varies depending on make/model/size/setting/surge peak/frequency of use (open/close) and even the ambient temperature, it is difficult for anyone to determine ...
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Will my CPAP machine work on the Jackery power station? What is the runtime?
To determine the runtime of your CPAP on our units, we would need to know the wattage your machine required. You can either contact the manufacturer or locate the voltage and amps located on your m...
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Jackery E240/E300/E500/E1000 troubleshooting
Please try soft resetting the power station by pressing and holding the display button for 10 seconds for Explorer 1000 and smaller models. You can also try hard resetting the power station by dr...
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Can I use a generic brand AC adapter, or a different Jackery AC adapter to charge my power station?
Different Jackery power stations come with different sizes of AC adapters and may not be compatible with specific models. We recommend you to check with us via email at hello@jackery.com with your ...