Jackery Support
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Recent activity by Jackery Support-
How to Turn off the Auto Shut Off Function?
For the Explorer 1000 model and smaller units: To conserve power, the power station has a built-in shut-off feature that automatically turns off the unit if less than 10W of power is drawn for a...
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I’ve noticed a percentage loss during storage, is it normal?
Please note that the percentage loss can range between 1% or up to 5% per month when the power station is kept in long storage. The larger the power station, the higher the loss. For the Explore...
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How to store and how often to charge my power station if I don't use it for a long time (a while)?
It is recommended to operate and recharge it if necessary every three months to keep the power station active. Like a car battery, you should warm up the battery every so often to keep it active be...
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Does the Jackery portable power station support pass-through charge?
A:Yes. All Jackery power stations support pass-through charging. Pass-through charging is a feature which allows the power station to be used at the same time when it is recharging. However, we rec...
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Can I use the Jackery solar panel to charge a third-party power station?
A: If the third-party power station meets all three criterias listed below: If the third-party power station supports solar charging If the third-party power station supports the voltage input o...
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What does it mean by 500 lifecycles?
500 lifecycles means if you were to discharge and recharge a power station up to 100% that is one cycle. After 500 cycles the power station will still operate normally but may not reach up to the f...
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What is the life expectancy (cycle) of a Jackery power station?
Thelithium-ion batteries in our Explorer 1500 and smaller models are rated for 500 complete charge lifecycles and our Explorer 1000 Pro / 2000 Pro series are rated for 1000 complete charge lifecycl...
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I have a specific question about your product, where do I find the information?
The specifications are available under every product page on our website. You can also search the FAQ page for additional information. If you need further assistance, please email us at hello@jacke...
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Is the Jackery power station safe to use indoors?
It is safe to use the Jackery power stations indoors, especially as a backup power source when the power goes out.
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Can I replace the internal battery myself?
For your safety and to avoid damage to the unit, we do not recommend replacing the internal battery by yourself. Doing so would also void the manufacturer's warranty.