Jackery Support
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Recent activity by Jackery Support-
Where can I purchase a solar panel connector?
The solar panel connectors are necessary if you would like to recharge your power station faster using additional solar panels. The solar panel connector for the Explorer 1000 and 1500 models is in...
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Where can I find the cable/charger, such as the SolarSaga parallel cable/Y-cable?
Please note that our Solar Generators (power station and solar panel bundles) do come with Solar Panel connector(s) (Y cable, parallel cable, solar panel adapter). If you find it/them missing from ...
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Where can I purchase an extension cable for the solar panels?
You can purchase our solar panel extension cable on our website under accessories, the link is provided for your convenience: https://www.jackery.com/products/dc-extension-cable-for-solar-panel
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Why is the charging cable for my SolarSaga 80 so short?
The built-in charging cable for the SolarSaga 80 is 3 ft long. There is a 6.5 ft extension cable inside the side pocket of the Carrying Case to extend the overall charging cable close to 10 ft. The...
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Does the Solar Saga 200 panel come with the charging cable included?
The Solar Saga 200 comes with a 10 feet long cable included.
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Are the Jackery solar panels waterproof?
Our SolarSaga 60W, SolarSaga 100W solar panels and our power stations are not waterproof. Our SolarSaga 300W, 200W, and 80W panels are rated IP67/68. However, to maximize the lifespan of your p...
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Are the Jackery power stations equipped with MPPT (Maximum Power Point Tracking) ?
Yes, all Jackery power stations have a built-in MPPT (Maximum Power Point Tracking) controller.
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How do I activate/deactivate the display screen on my Explorer 1500 / Explorer 1000 Pro / Explorer 2000 Pro?
Our Explorer 1500, 1000 Pro and 2000 Pro come with an energy-saving feature that turns the display screen off automatically in 30 seconds. If you prefer to set the screen display on for a longer ti...
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Can I use the Jackery power station to jumpstart a car in an emergency?
It requires a large current to jumpstart a dead car battery of any vehicle. Jackery power stations are not designed for this particular purpose. However, our power stations can charge any vehicle b...
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Can I keep my power station (unit, battery) plugged in after a full charge?
All of our power stations are equipped with a Battery Management System (BMS) to prevent it from overcharging. To maintain and prolong the health of your power station, we do suggest unplugging the...