Jackery Support
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Recent activity by Jackery Support-
Where can I get a replacement AC charger for my Jackery work station?
We do not sell AC power cords nor AC adapters separately. If your power cord is defective, please email us at hello@jackery.com with your order number and we will be more than happy to assist you.
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Why is there no AC adapter for my Explorer 2000 Pro / 1000 Pro?
An AC power cord is provided with our Explorer 2000 Pro and 1000 Pro. You do not need any AC adapter to recharge your power station as it’s built-in within the unit. Our AC power cord size is 14 AW...
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What is your car charger cable size?
Our car charger cable size is 16 AWG.
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Can I purchase a carrying case for my SolarSaga?
Unfortunately we do not sell solar panel carrying cases separately at the moment. It is expected to become available in the very near future.
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Where can I purchase a carrying case for my power station?
We provide various carrying cases for nearly all Jackery Explorer models. You can purchase a Jackery carrying case on our website under accessories.
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I am missing the 8MM connector (8MM converter), where can I get one?
Please reach out to us via hello@jackery.com along with your order number, your power station model and/or SolarSaga models and we will respond back to your request within 24 business hours.
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Where can I purchase a solar panel connector?
The solar panel connectors are necessary if you would like to recharge your power station faster using additional solar panels. The solar panel connector for the Explorer 1000 and 1500 models is in...
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Where can I find the cable/charger, such as the SolarSaga parallel cable/Y-cable?
Please note that our Solar Generators (power station and solar panel bundles) do come with Solar Panel connector(s) (Y cable, parallel cable, solar panel adapter). If you find it/them missing from ...
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Where can I purchase an extension cable for the solar panels?
You can purchase our solar panel extension cable on our website under accessories, the link is provided for your convenience: https://www.jackery.com/products/dc-extension-cable-for-solar-panel
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Why is the charging cable for my SolarSaga 80 so short?
The built-in charging cable for the SolarSaga 80 is 3 ft long. There is a 6.5 ft extension cable inside the side pocket of the Carrying Case to extend the overall charging cable close to 10 ft. The...