If your Jackery order is on pre-order status, shipment will be arranged once the inventory becomes available.
Once your order ships, you will receive an email with the tracking information. Typically, orders arrive within 2–8 business days after shipment, although delays may occur during periods of high order volume or due to severe weather conditions.
For the latest status updates, please contact our support team at hello@jackery.com or 1-888-502-2236.