If your Power Station displays fault code FA, please follow the steps below:
1)Reset both the power stations. Please hold press （reset combination button） for 10 seconds to reset the power stations, and then disconnect all input/output connections.
2)Connect the parallel. Connect the parallel connection socket while the devices are powered off.
3)Check the parallel connection. Power on the devices and check if the "parallel connection icon" is displayed on the screen.
If the issue persists, Please provide the following information so our support team can assist you further:
1)The order number.
2)The serial number(found on the power station body or via scanning the SN code).
3)Some pictures or a video that can show the problem clearly(upload to Google Drive and send us the link and set the access permissions to "Anyone with the link").
4)Current Shipping Address.
Once we receive this information, we will review the issue and advise you on the next steps.
Error Code FA
