Jackery AI Support
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Activity overview
Latest activity by Jackery AI Support-
Jackery AI Support created an article,
Error Code FC
If your Power Station displays fault code FC, please follow the steps below:1)Reset both the power station and the battery pack(s). Disconnect all connections, then hold press （reset combination bu...
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Jackery AI Support created an article,
Error Code FA
If your Power Station displays fault code FA, please follow the steps below:1)Reset both the power stations. Please hold press （reset combination button） for 10 seconds to reset the power stations...
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Jackery AI Support created an article,
Error Code F6
If your Power Station displays fault code F6, please follow the steps below:1. Check device power requirementsEnsure that the connected device does not exceed the Power Station’s rated output. Only...
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Jackery AI Support created an article,
Error Code F3
If your Power Station displays fault code F3, please follow the steps below:1. Charge the Power StationConnect the Power Station to a power source and charge it for 5 to 10 minutes. In most cases, ...
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Jackery AI Support created an article,
Wall Charger Not Charging
If your Power Station is not charging via AC, please follow these steps to identify the cause:1. Check the charging cable connectionsEnsure both ends of the charging cable (wall outlet and Power St...
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Jackery AI Support created an article,
Battery Saving Mode Set, But Still Charged to 100%
If Battery Saving Mode is enabled in the App but the Power Station still charges to 100%, this may be due to the following reasons:1. Automatic full-charge mechanism based on product designa. After...
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Jackery AI Support created an article,
When attempting to connect to the Power Station, the screen displays "Device Already Bound," and the connection cannot be established.
If the App shows “Device Already Bound” on the Power Station screen and the connection cannot be completed, please follow the steps below:1. Reset the Power StationPerform a reset on the Power Stat...
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Jackery AI Support created an article,
Cannot Connect to WiFi
If the App cannot connect to Wi-Fi, please check the following steps:1. Confirm Bluetooth connectionFirst, make sure Bluetooth is connected properly. The App requires a stable Bluetooth connection ...
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Jackery AI Support created an article,
WiFi Connection Interrupted
If the App Wi-Fi connection to the Power Station is interrupted, please check the following:1. Weak or unstable Wi-Fi signal1) The connection distance may be too far. The recommended distance is 10...
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Jackery AI Support created an article,
Overtemperature Indicator Displayed (High/Low Temperature Warning)
When using the Power Station, always operate within the specified environmental temperature range. If the device is used outside the recommended range, the display may show a high or low temperatur...