If the portable power station cannot fast charge using the wall charger, please follow the steps below:
1. Evaluate charging power at a lower SOC range
It is recommended to assess the charging power when the battery level is between 1% and 50% SOC, as charging speed may decrease at higher battery levels.
2. Confirm the use of the original charger
Please ensure that you are using the original wall charger provided with the portable power station.
3. Contact Customer Support
If the issue persists after completing the steps above, please contact our customer support team for further assistance.
Wall Charger Not Fast Charging
