If fast charging via AC does not perform as expected, please follow these steps:
1. Evaluate charging power at a lower SOC range
It is recommended to assess the charging power when the battery level is between 1% and 50% SOC, as charging speed may vary at higher battery levels.
2. Confirm the use of the original AC charging cable
Please ensure that you are using the original AC charging cable provided with the device.
3. Contact Customer Support
If the issue persists after completing the steps above, please contact our customer support team for further assistance.
Wall Charger Not Fast Charging
