To help you resolve issues related to missing or damaged accessories as quickly and efficiently as possible, please refer to the guidelines below.
1. Accessories Available for Purchase on the Jackery Website
Most accessories can be purchased directly from the relevant Jackery website. Please visit the Products > Accessories page to search and place an order. Accessories currently available for purchase include:
· Car charging cable for Pro, Plus, and V2 series
· USB C to 8020 adapter for E100Plus, E300Plus, and E240V2
· 102W GaN three port fast charger
· Jackery solar panel connector for connecting multiple solar panels in series to a single DC input port on the power station
· Jackery five meter DC solar panel extension cable for connecting the solar charging cable to the power station when direct connection to the solar panel output port is not possible
.Jackery 10m DC Extension Cable Plus（the DC Extension Cable Plus works with most Jackery solar panels)
· Jackery DC8020 to DC7909 adapter for E240, E500, and E1000
· 12V automobile battery charging cable
· Jackery DC7909 to DC8020 adapter
· AC power cord for Pro and Plus series, excluding Explorer 100 Plus
· USB C charging cable
· Jackery expansion cable for E1000 Plus
· 6mm 12V car socket adapter for E160, E500, and E550
· Anderson connector and cable compatible with SolarSaga 100 Prime and Explorer 500X
· Carrying bags for various models and other accessories
2. Accessories Available Through Customer Support
Some accessories are available only through our Customer Support team. If an accessory is damaged due to a manufacturing defect, we can provide a free replacement during the warranty period. However, the warranty does not cover accessories that are stolen, lost, or accidentally damaged. For cases outside the warranty coverage, the required accessory must be purchased separately.
Some accessories are not available for direct purchase on our website. For example:
- Solar charging cables that connect the solar panel output port to the portable power station.
If the accessory you need is not available for purchase directly on our website, please contact us by email and provide the following information:
- Your order number
- A photo of the accessory you need
- Your shipping address