My accessory is lost or damaged.

To help you resolve issues related to missing or damaged accessories as quickly and efficiently as possible, please refer to the guidelines below.

1. Accessories Available for Purchase on the Jackery Website

Most accessories can be purchased directly from the relevant Jackery website. Please visit the Products > Accessories page to search and place an order. Accessories currently available for purchase include:

· Car charging cable for Pro, Plus, and V2 series
· USB C to 8020 adapter for E100Plus, E300Plus, and E240V2
· 102W GaN three port fast charger
· Jackery solar panel connector for connecting multiple solar panels in series to a single DC input port on the power station
· Jackery five meter DC solar panel extension cable for connecting the solar charging cable to the power station when direct connection to the solar panel output port is not possible
.Jackery 10m DC Extension Cable Plus（the DC Extension Cable Plus works with most Jackery solar panels)

· Jackery DC8020 to DC7909 adapter for E240, E500, and E1000
· 12V automobile battery charging cable
· Jackery DC7909 to DC8020 adapter
· AC power cord for Pro and Plus series, excluding Explorer 100 Plus
· USB C charging cable
· Jackery expansion cable for E1000 Plus
· 6mm 12V car socket adapter for E160, E500, and E550
· Anderson connector and cable compatible with SolarSaga 100 Prime and Explorer 500X
· Carrying bags for various models and other accessories

2. Accessories Available Through After Sales Service Only (If the accessory is damaged due to a manufacturing defect, we can provide a free replacement under warranty. However, the warranty does not cover theft, loss, or accidental damage. For situations outside of warranty coverage, the accessory would need to be purchased separately.)

Some accessories are provided only as after sales replacement items and are not sold separately. For example:
Solar panel charging cable connecting the solar panel output port to the power station

If the accessory you need is not available for purchase on the website, please provide the following information by email:

Your order number
Photos of the required accessory
Your shipping address